If for any reason you are not happy with your order the items can be returned within 14 days for a size exchange or a refund.
Please follow these instructions if you need to return an item.
1. Email firstname.lastname@example.org within 14 days of receiving your order and request a Return Authorization. Please include Item Codes and specify the Return reason /details.
2. Returns must be sent with a shipping service of your choice that provides a tracking number you shall communicate us.
3. Returns for size or color exchange and for total or partial refund are at client’s expense.
Refunds will appear on the client’s credit card statement within two billing cycles (may vary for different credit card companies).
Shipment and return import fees will be deducted from the refund.
For any exchange, the buyer will pay the new shipment fees.
4. Items must be returned within 7 days after receiving the Return Authorization.
WHEN RETURNED ITEMS MUST:
1. Not be worn, washed or altered.
2. Have the Montaigne Market tag attached to the product.
3. Have all original tags, dust bags, extra buttons etc.
4. Have their undamaged original boxes (shoes and accessories)
5. Be neatly packaged in order to ensure safe delivery
6. Contain the printed email of return authorization.
7. Mention the reason of this return is non conformity.
IMPORTANT! If your order has been sent to a destination outside the European Union, please mention on your parcel the reason of this return is non-conformity with no commercial value or the expenses of return and insurance will be with your load and will be deducted from the total amount of your refund.
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.
Lingerie & Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
We offer a flexible returns policy to make your online shopping experience easier, however we reserve the right to monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
57 Avenue Montaigne
75008 Paris, France
Tel.: +33 1 42 56 58 58
Fax : +33 1 42 56 50 57